General Faq

GENERAL FAQ

The Megaformer workout is designed to deliver a full body workout in just 50 minutes.

general STUDIO questions

WHY THE MEGAFORMER STUDIO?

Backed by the creator himself, Sebastien Lagree, The Megaformer Studio was created to be the gold standard in full body fitness. The Megaformer Studio is committed to offering the latest method and equipment that Lagree Fitness has to offer.

The Lagree Method combines strength, core, cardio/circuit training and stretching into an intense, shirt-drenching 50-minute exercise experience. A new and improved workout construct with appeal to both men and women, the Lagree Fitness experience does not fail to challenge or to deliver on its reputation.

Outfitted with the latest M3K+ Megaformer™ machines and marked by sleek modern decor, our studio spaces are an exciting place to experience The Lagree Method. The Megaformer Studio has been built on a foundation of consistency, which is evident in the look and feel of our studios, the manner in which they are run, the way staff are carefully selected and trained, our class structure and overall client experience.

HOW CAN I PURCHASE CLASSES?

We ask that you purchase your classes prior to your class directly from our website or from our app. To purchase online, log in to your account and access our live schedule to check class availability. We accept all credit cards.

How many classes should I take each week?

The workout is designed to bring your muscles to failure. Depending on your fitness level and the intensity of your workout, you will need more or less time to recover in between classes. We recommend 2 – 3 classes per week to allow your body to properly recover and repair. Participants who become very “enthusiastic” with the workout can attend as many as 5 – 6 classes each week.

This is my first time. Should I take a group or private class?

Lagree Fitness does not require you to start with private sessions as all classes are designed for a group setting. As clients have their own machine in class, each exercise may be modified to suit their current fitness level. However, if you suffer from chronic back pain, painful joints or a severe medical condition, an initial private session is recommended in order to assess your fitness level.

What happens if I miss a class?

Due to the limited number of available spots in each class, our policy requires 12-hour advance notice for all cancellations. Cancellations occurring within 12-hours of the scheduled class time will not be credited back to the patron’s account.

What is your cancellation policy?

Classes must be cancelled with more than 12 hours notice. If you cancel with less than 12 hours until class time, you will be LATE CANCELLED and charged for the class. If your cancellation occurs at least 12 hours in advance, you will be CANCELLED but will retain that class credit.

What is your late policy?

In order to maintain the integrity and flow of our classes, and in consideration for others, please be on time for class. If you are not present at the start time of your reserved class, your spot will be given away to a client on the waitlist. If nobody is on the waitlist, you can still attend however we have a 5 minute grace period.After this cutoff you will be late cancelled from the class. No exceptions. By showing up late you are coming into the class with the understanding that you may miss part of the workout.. Please try to be as non-disruptive as you can when entering the room late. New clients MUST arrive at least 10 minutes prior to class and are NOT permitted into the room after the class has begun. Thank you for your cooperation in advance.

How do I book a class?

Class are booked online via our website. If you need assistance you can always call during studio hours. Booking over the phone/voicemail and/or email are NOT valid forms of booking. We cannot guarantee you will be added to a class if you book through one of these methods.

What does it mean if I have been added to the waitlist?

If a class is full you can still elect to be added to the waitlist in hopes of being added to the class should a space open up. Those who have been added to the waitlist will be notified by email, at least 12 hours in advance, if they are added to the class. Waitlisted clients who have NOT yet received notification that they have been added to the class on or before class start time, are welcome to drop in before class to see if a spot opens up but are not permitted on the machine until the 5 minute late period has passed. Once the 5 minute late period has passed, they are able to take the free machine and the person who did not show up will be LATE CANCELLED.

What is your return / exchange policy?

Items purchased are eligible for exchange only, 30 days from purchase, and only if original tags are in tact. No exchange on sale items. Clients can try on clothing in the change rooms only after they have notified the front desk and have provided the number of items to be tried on. Undergarments MUST be worn when trying on clothing.We can hold an item for a client for 24 HOURS ONLY.

Are your class schedules always the same?

Schedules and instructors may change without notice. You will be notified of a class change to the class time and instructor only if you are already signed up for that class when the change takes place. Substituting instructor will be identifiable on the schedule at the time of the change, along with the original instructor. We do reserve the right to change instructors and classes without notice.

CLASSPASS Reservations

All ClassPass reservations and cancellations are made through ClassPass as a third party booking system. We CANNOT change or alter a ClassPass reservation in any way. Any issues regarding a Class Pass booking has to be addressed directly with ClassPass as we have no authority or ability to make any changes.

I am pregnant, can I still come to class?

This is not a Pilates workout. We ask that you get Medical Clearance for a Strength Training/HIIT Workout. If it’s your first time we would recommend starting with a Private Session.

Can I bring my phone into class with me?

No! It’s dangerous and very distracting to others. We know how vital it can be to keep that phone with you, but please refrain from using it in class.

FAQ Packages and Memberships