PACKAGES FAQ
The Megaformer workout is designed to deliver a full body workout in just 50 minutes.
pre-purchase questions
What options do I have for buying classes?
We only offer class packages. Our packages never expire! You can use them as often or as little as you want.
Arriving to class
New Clients: Please arrive 10 minutes before class starts to ensure you get your introduction on the Megaformer. If you arrive after the class starts we are unable to allow entry to that class. This is due to ensure your safety and that you understand the machine before the class is starting.
All Other Clients: If you are not present at the start time of your reserved class, your spot will be given away to a client on the waitlist. If nobody is on the waitlist, you can still attend however we have a 5 minute grace period. In order to maintain the integrity and flow of our classes, and in consideration for others, please be on time for class .. After this 5 minute cutoff you will be late cancelled from the class. No exceptions. Thank you for your cooperation in advance.
Can I transfer or share my class package or membership?
Packages are non-refundable, exchangeable or transferable. However our booking system does allow you to book a guest with your package. We would recommend to download our easy to use app.
What is your cancellation policy?
Our cancellation policy is 12 hours. If you cancel outside our policy your class will be deducted from your account as a late cancel.
What if I miss class?
We are bummed you missed class with us! If it’s outside our 12 hour cancellation policy you will lose your class however we have no late fees.
What is the wait list?
The Waitlist is meant to guarantee a spot if it opens up. The system will automatically add anyone to the class if someone cancels. The system also sends an email to the person being added from the waitlist to the class. It is your responsibility if you are going to utilize Waitlist to check your account, and your email to be sure the system has not already added you into class before signing up for another class time. Once you are added, it is your responsibility to cancel before the 12 hour window to class to avoid a class forfeit
Do you offer one-on-one training?
YES! We offer one-on-one running coaching and personal training. Please email info@megaformerstudio.com and we’ll be happy to get you set up with one of our incredible instructors.